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Complaints Policy
Evergreen Surveys Ltd is committed to providing a quality service to its customers at all times. We take complaints seriously and pledge to abide by the following policy:
1. All complaints will be handled courteously.
2. We will try to respond in writing within 48 hours to all correspondence.
3. Complaints will be handled personally by a director of the company.
4. We may need to reinspect a property if the quality of our assessors work is in doubt. We will not make a charge for such reinspections.
5. If it is necessary for a revised Energy Performance Certificate to be produced due to a failure on our part, we will meet all of the costs involved.
6. All complaints will be reported to our Accreditation Centre. (body appointed by Government to supervise the work of Domestic Energy Assessors).
7. If we are unable to resolve the complaint to your satisfaction, we will be happy to refer the complaint to a mutually acceptable arbitrator and we will abide by that arbitrators decision.
8. This policy does not restrict your right to take legal action.
Paul Hannay
Managing Director
Evergreen Surveys Ltd.